Posted on 28th August 2012 by lmessenger in Uncategorized

Have you been judged or judged someone else for something ‘liked’ on facebook?

Thanks to my news feed I am kept up to date with the ‘liking’ of my friends on a real time basis. Facebook ensures I am aware when Johnny joins the 5 179 353 other people who have the time to ‘like’ the group ‘randomly laughing because you remembered something funny.’ I am also kept up to date with friends who use their ‘like’ voice to rally behind Daniel Saal who promises if he reaches “80 000 likes” he will “superglue” his “bum cheeks together.”

It is here that the waters become murky. If one ‘likes’ a page on facebook are we too quick to take the liking as literal. Can one not ‘like’ a page to simply keep up to date or follow a trend. The Daniel Saal example depicts the power behind the ‘like’ in rallying for support. As the ‘likes’ of this page multiply, the audience increases exponentially thus the page generates more ‘likes’ and the cycle continues. This scaffold is used by a number of brands to raise awareness, market themselves or simply remain current and on trend.

In another, less flippant, vain, facebook connects us with current affairs, political leaders and news. I choose to use my ‘like’ button to follow these pages. Even though sometimes I do not agree with the views expressed, or do not necessarily like the person/company/opinion I ‘like’  I have the right to follow these pages and be connected without judgement. By ‘liking’ a page you can access information quickly and easily, often without searching for it. You witness influxes of page traffic, are informed when other ‘followers’ react to a post and are kept in the loop. Social media is becoming increasingly effective as a vehicle of communication and is harnessed by the majority of brands, celebrities etc to connect with typical people. What we are given in return is power to use the ‘like’ button how we wish. It may be to support something we genuinely like. It may be to raise awareness of a particular issue. It may be to stay informed and connected.

36 339 people ‘like’ Amnesty International’s facebook page whilst 1 039 277 people ‘like’ planking. 2 265 246 people like ‘Pinterest.’ These numbers could be interpreted as people using their ‘like’ voice in more of a literal sense, or maybe these people are simply curious as to why, for example, 1 039 276 other people ‘like’ planking? What we know for sure however is we all have the right to exercise the ‘like’ button how we see fit and we should not be judged for who we follow.

Posted on 10th July 2012 by lmessenger in Life Matters

I often find the world so sterile, serious and over-regulated, so a bit of unexpected team sportsmanship was a welcome addition to what was otherwise a rather boring plane trip. I know Virgin has a penchant for introducing the wild and wacky, but this air hosty took it to a whole new level of naughtiness and irreverence.

As I began to settle into the six-hour flight before me, The Great Toilet Paper Race was suddenly announced and the two aisles at the pointy end of the plane were each given a roll of toilet paper.

The rules were:

  • Pass it back row by row, slowly unravelling it while trying not to break each fragile square until both sides of the plane have one long white roll above their heads.
  • The team that gets it to the back of the plane, rolls it back up and passes it back to the front are deemed the winners.
  • Winners get to disembark first.

Ok, we’re talking about toilet paper and some of you might roll your eyes andthink that’sa bit juvenile. But on a long flight with no TV’s and not afree peanut in sight, the whole plane jumped at the chance for a bit of team rivalry and comradery.

So, let’s take a leaf from one of the most regulated industries in the world and stop taking ourselves so seriously. Be spontaneous, get a little weird andwild and watch what it attracts. There’s a little kid in every single oneof us that if given half a chance, will jump at the first bit of fun. x L

Posted on 16th May 2012 by lmessenger in Entrepreneurship, marketing

 

… when you’ve got QR codes! No seriously (no offence to White Pages) but QR codes have made searching for brands online so much easier. Today the beautiful birthday girl Claire and I ventured to Manly and it didn’t take more than a glance down at our lunch menu to find a QR code enticing us to visit their Facebook page for discounts and recipes – love it!

It’s crazy how time has flown – and how marketing is evolving. We recently produced our vintage inspired book, Social Media to Boost Your Brand, which dives into brand engagement across digital platforms. And need we say, you’ll find our QR code on the back, waiting to take you straight to our online destination Facebook. And the journey doesn’t stop there (but you’ll have to snag a copy and find out for yourself)!

Back to Claire’s and my lunch – we came across at least 8 QR codes – some of which had made some hefty mistakes. But as we always say, the wise learn from other people’s mistakes. So here we go:

One – Using QR codes online

Avoid uploading the QR code to your website – it forces customers to get out their smart phone and open up the QR reader app. It’s called Quick Response for a reason! Simply use links in this case.

Two – Watch where you’re directing them

Curiosity goes hand in hand with QR codes. People need to be enticed to scan. Make sure the landing page is customised. Give them instructions on what to do next and incentivise them with something of value – discounts, exclusive footage, tips – things they wouldn’t be privy to if they hadn’t scanned and found you.

Three – And finally, make sure the web page is available!

There’s nothing worse than going to all this effort to find the web page isn’t mobile-optimised. Websites built on flash won’t be encrypted to open on a mobile browser. Test and check your code works first! And as we learned today, there’s nothing more frustrating than actually getting out your smart phone, opening up the QR reader, scanning and finding out the web page could not be found.

Well that’s all from me today xxx L

Posted on 10th May 2012 by lmessenger in Entrepreneurship, marketing, Publishing

Our beautiful 2IC Claire returned from her amazing week-long honeymoon. Tan – check. In need of a cocktail detox – check. 32 prospects – check. Claire was blown away by the messages and emails awaiting her return – thanks to one of our fab Project Manager’s Kendall who had quite ironically taken on the role of Claire very seriously. But it wasn’t until our huge debrief and photo presentation that we were reminded how many prospects had come to life during that one week. 

When you’re inundated with so many people who want to know more about how you work (while it’s a nice problem to have) it’s actually quite overwhelming. So there was Claire – on her crazy roll – returning everyone’s call.

Finally, at the end of the day, we were ready for another debrief (and a dance-off) when Claire came over to the couch. She had just spoken with a woman who was totally enthralled with the fact we offer one hour consultations for $500. “No problem – time is money,” the woman said. “I just can’t believe I’m not charging for each coffee I’m having with my potentials.”

This brings me to my point – to charge or not to charge? I’ve always believed that opportunities are ubiquitous – they’re anywhere and everyone. But you need to take the risk, back yourself and more importantly, keep your eyes peeled for learning cheat sheets. Why make the same mistake someone else has made? The wise learn from other people’s experience.

“And of course if you come on board as a client, we deduct the consultation fee from the overall fee.  Its just a way to create more qualified leads,” said Claire.

Is time really money? To me, time is life. I can’t believe that it’s already mid-May! While we’re busy being busy, we forget how fast time passes. And with this comes so much learning, creating and inspiring – and it can happen in the space of every minute.

It’s no surprise that I always share my gratitude for surrounding myself with the right team – because as much as I’d like to think, I don’t have eight hands to kick into serious multi-tasking overdrive. Nor do I have the head space and the skills that others marvel in. It’s all about valuing you – your time – and capitalising on other people’s expertise – and their time.

It’s crazy how many people come to us (and how many times I hear this from others) and they say they want to pick our brains – but of course, they’re not all completely convinced that a payment for our time is worthy.

Like I say to my team, if you think you know everything, you’re sadly mistaken. But if you take the time to listen, you never know what you might learn. Start a relationship on the right foot – cherish each other’s time and tap into each other’s experiences – mistakes and expertise. If you think someone is taking advantage of you or that their expectations are far and beyond, then there’s a good chance you’ll resent them.  Remember that everyone’s time and attention is valuable. And remember that you can’t possibly drink 32 coffees a day xx L

Posted on 7th May 2012 by lmessenger in Entrepreneurship, marketing

OK so it’s not rocket science that everyone is looking to increase their numbers on Twitter. To some it’s purely a numbers game, to others – it means greater reach.

Twitter provides you with essentially a greater presence and bigger sphere of influence. It also provides you with more social authority which, if used correctly, will inevitably lead to more of whatever it is you are selling. Let’s face it, we’re all selling something even if that is just the very end bi-product.

So how do you do it? Well I’ve been building and engaging with my following for the past six weeks and have gone from 1300 to over 9000 quality (mostly) followers. A lot of people have been asking me how I’ve done it and seem to expect that there is a simple pill you take and it automatically happens. Not the case.  I spent on average 6 hours a day for the first 20 days and then at least 3 hours a day since. I have staff monitoring my tweets to see which are popular and I am very strategically building my following.

Here are a few of the tips I have been using:-

One: Emulate your offline life. When online, the same rules of social engagement apply.

Two: Great profile pic – make sure you have a good headshot that really reflects who you are. In the absence of a photo you are going to be assumed a spammer or someone not worth following.

Three: Make your bio interesting – you’ve got 140 characters to catch attention. Make sure it’s powerful, memorable and reflects you as a brand.  For ranking purposes, make sure you include your city (not country). Make sure you link them back to a greater page about you ie. your blog – which in my case is www.lisamessenger.com.au or your website ie. www.themessengergroup.com.au

Four: Make your content awesome! (You can look at mine for ideas but if you like it, don’t steel it – RT it – and I’ll do a whole other post on this!)

Five: Tweet great photos.

Six: Make your Twitter presence visible across other platforms ie. include the Twitter icon with a link from your email signature, your blog, website, business cards, books etc.

Seven: Post frequently – I generally post at least 24-36 times a day. Now that sounds like a lot but it’s important to have quality relevant posts positioning you as the leader in your industry.  You can use scheduling tools like Hootsuite or TweetDeck to schedule out some generic tweets but make sure that you jump on there as well to make things relevant to the day and what you are doing in the moment.  You will lose some followers for sure but remove your ego and know that if your content is good, you will gain more than you lose.

Eight: engage with the Twitter greats. There are ranking tools out there who will tell you who are the influencers – get them to notice you.

Nine: Keep your posts short enough to retweet.  Retweets are the only thing that will get noticed by people who don’t follow you. This is the perfect example of why your content must be brilliant – so that others want to retweet you.  Keep your tweets short enough for people to add the RT symbol. Try to keep your tweets to about 122 of the 160 allowable limit to be safe.

Ten: Be generous in retweeting others – twitter is largely a game of reciprocity. The more you interact with people, the more likely they are to #FF (Follow Friday) you, retweet you and recommend you to their friends. 

Eleven: #FF – make a list of anyone who has inspired you or made an impression during that week. On Fridays #FF them. They are likely at some stage to reciprocate the favour.

Twelve: Reply publicly – always acknowledge anyone who sends you a comment, retweets or follows you.

Thirteen: Practice strategic following – follow people in your industry: people who use certain keywords in their bios or even people who follow the people in your industry (it is likely they may want to follow you back). If your content is good, they will retweet you therefore introducing you to their followers.

Fourteen: Avoid too much promotion – I generally go with a rule of about 100 tweets of really great content, to 1 tweet promoting my blog or an offering we have. Even then I still try to keep it really relevant to my followers. Twitter is a lot more fickle than Facebook – followers will drop you like hotcakes.

Fifteen: Run contests – people love the chance of winning – come up with all sorts of ideas – just make sure you adhere to the local lottery rules.

Sixteen: Never use an auto-responder such as SocialOomph to thank everyone who follows you. It just annoys people. Again, don’t do anything impersonal that you wouldn’t do in real life. People see straight through it, it clutters up their inbox and it’s the quickest way to get unfollowed.

Seventeen: participate in trending topics.

Eighteen: Tweet during peak times depending on your audience. I generally tweet between 7am and 10pm Sydney time. If you are using platforms like Hootsuite don’t set them for when you are sleeping. There’s nothing authentic or engaging about that.

I could keep going and going and will in future Blogs, and I’ll be including a lot more tips and tricks within my tweets @lisamessenger

We’ve written a whole book on social media so if you want to order go to http://www.themessengergroup.com.au/shop/business/social-media-to-boost-your-brand/

Happy tweeting tweeps x L

Posted on 19th April 2012 by lmessenger in Entrepreneurship, marketing

I have been on Twitter for a couple of years, but truth be told, I only started taking it seriously in earnest on 17 March 2012, prior to that I dissed it as a complete waste of time.

We’ve been producing content in the form of books as marketing tools for the past 9 years and since I could read, write and talk, I have been a Messenger of content in some shape or form. Like the racing driver, Scott Speed; the surfer, Layne Beachley; the weather reader, Chris Landsea – somehow I seem to have become one of those people who also grew into their name.

As part of www.themessengergroup.com.au we’ve had Messenger Interactive, the social media platform, for 3 years. We’ve never done much with it but we always knew there was a huge need for companies and individuals to do social media really well. Like anything we do, before we teach it or offer it as a service we become the very best at it that we can be. We make all the mistakes on ourselves, we trial it, we learn the tools. We even often write the book – I know for many of you this seems strange – surely you become an expert then write the book – well, we sometimes reverse-engineer that process – why not. So, yes, we’ve written a book called Social Media to Boost your Brand http://www.themessengergroup.com.au/shop/business/social-media-to-boost-your-brand/ and we’ve learnt so much along the way through our entire team being involved in the research.

The past 32 days, I have totally immersed myself in Twitter – I have lived and breathed it and made it my mission to understand what works and what doesn’t. When to apply hash tags, who to follow, what time to tweet, what to tweet about, who to retweet, what measurement tools exist, how is it impacting my business … I have stacked and recorded strategy upon strategy. And not just for egotistical purposes but rather to build up my own following of genuine people who genuinely have an interest in what I might have to say, but also to really understand how to make the absolute most of it so that we will be fully equipped to service our social media clients.

So why have I been doing it and why haven’t I outsourced it to my staff? Well, for two reasons. Firstly, after almost 11 years in my own business I know that unless I fully understand something I cannot expect my staff to buy into my vision. Once I understand the mechanics fully, I can then hand it over and leverage myself. Secondly, I need to put my money where my mouth is. We’ve noticed that so many of the agencies out there purporting to be social media experts have very small followings across the primary business and brand building platforms – twitter, linkedin, facebook (note – before you choose an agency to undertake your social media, have a look at how successful they themselves have been – for example don’t hire us for Facebook just yet as we haven’t quit nailed it ourlseves).

I’m making it very public. 32 days ago I had 1366 followers. Today (19 April at 11am) I have 6684. By 30 April my intention is to have 10,000 and by 31 December 2012, 100,000. Why – because it is an incredible tool but mostly because if we are going to do this as a business and serve our clients well, then we need to know absolutely everything there is to know about this platform. Facebook, you’re next!

We look forward to sharing this journey with you and working with you to increase and fully leverage your followings. If you want to find out more give me a shout lisa@themessengergroup.com.au or give me a holler on twitter lisamessenger xx L

Posted on 5th April 2012 by lmessenger in Uncategorized

My team and I have our monthly dinners down pat. We shop like a family, then bout over who gets to peel the potatoes and it usually ends up with Kendall taking it very seriously and Jade struggling over chopping an avocado. And then we laugh until our sides hurt and feast until we’re too full to move. But we always end up congratulating ourselves on how good the food actually turned out and vow we should do it more often.

Last night we were given the privilege of cooking for more than 70 people at the Ronald McDonald house. And I’ve got to say, our team dinners had nothing on this. What we initially thought would be our biggest challenge (cooking for 70+) was overshadowed the minute we walked in.

Upon our arrival – Claire with grocery bags up her arms and Jade carrying a giant watermelon for Kendall’s notorious watermelon salad – we were welcomed with open arms. I was ready to play with the kids and was surprised how they took to the team. After 5 minutes of being there, I had this gorgeous girl Zoe attached to my hip. She was cheeky, clever and absolutely adorable! Not only was she correcting my grammar (which the Messenger Girls found hilarious) she taught me a couple of killer supermodel poses (check out the photos).

We had recruited our pals from Manna from Heaven and the guys from Establishment 218 – they filled the kitchen with cupcakes of all flavours and more sausages than I’d ever seen.  We cooked, served, chatted, played, danced, laughed, and cleaned. What we learned, saw and experienced was invaluable. Our biggest challenge wasn’t the cooking part. It was walking away thinking how could we continue to help? The Ronald McDonald House does amazing things. By purely providing a second home to these families, they’re helping out in a way I could only dream of.

We were inspired by the motivation of the staff, the gratitude of the families and the spirit of the children and we all left wanting more. After the BBQ was scrubbed and the last of the Watermelon salad eaten we just wanted to kick back on the couch and watch a DVD with the kids- no way were we ready to leave.

It was an amazing night and the team and I are looking forward to our next steps with the House. For now we will continue our staff dinners, get back to the house to cook again and keep in touch with Zoe through her beautiful blog.

http://ourlittlerayofsunshine-zoesjourneytorecovery.yolasite.com/updates.php

xx L

 

Posted on 3rd April 2012 by lmessenger in Uncategorized

The FOMO plague spread in the TMG office a few months ago when one of the girl’s was offsite at a workshop. She rang three times during the day (not because she had work to do) but simply because she feared she’d miss out on something that was going on without her.

She was diagnosed with FOMO – fear of missing out.

FOMO is the unknown – it may be better, it may be worse – we just don’t know until we check.

Let’s face it. Most of us will interrupt a phone call for another call (even with Caller ID). We’ll check our friends’ status updates. We’ll seriously weigh up the pros and cons of an invitation – just in case we miss out on something. If we don’t partake, of course something truly amazing will happen, leaving us… well… hopelessly behind. And no wonder the FOMO symptoms have spread. We are so connected with one another (ie. check-ins, status updates) that we just can’t be alone anymore. While FOMO isn’t new, it’s becoming more intense.

At first, it started as an inside joke at work. When one person left the office even for the slightest moment, they had FOMO. We’d all laugh and joke until the person felt they really didn’t want to leave. But the more we thought about it, the more we realised it had subtly weaved its way into the TMG culture without us truly appreciating it.

FOMO is truly a brilliant thing, that is, in the right context. My team and I spend around 50 hours a week in the same space – at work, the gym and sometimes at one of our crazy team dinners. And I’ve got to say, FOMO is a powerful motivator. None of us like missing out on our team outings, chats, laughs, discussions, presentations – you name it. We have never been more inspired to connect with each other.

I read this great article in Marie Claire about FOMO and one thing nailed it for me. “You live for your communication with people; you don’t live for your communication with technology.” And all I had to do was take a closer look at my team to realise how FOMO was a true blessing.

So I asked some of the girls their thoughts:

Claire –It’s about missing out on something interesting and fun – and at the office, that feeling is inevitable. We’re always busy with meetings and outings that sometimes I find I’m never at my desk. FOMO is easy to catch.

Kendall – It’s that complicated situation (in your head) when you don’t want to miss something great. Should I? Shouldn’t I?  

Jade (steps in to finish Kendall’s sentence) – It’s that whole real-time serendipity. No one likes missing out on knowledge or experience.

Iris – These days, connections that tie us together are as natural as breathing. We love to be part of something.

As I jotted these down, I realised a common thread. FOMO for my team wasn’t about the tech bubble. It wasn’t about an addiction to checking our social media profiles (though this may be true in essence) but rather an addiction to missing out on a Kodak family moment.

 How has FOMO inspired your staff? Xx L

Posted on 26th March 2012 by lmessenger in Uncategorized

Today I came across this question on Facebook and I was disheartened. It read: “If I didn’t need money, I….” And the crazy thing is – every post finished with something completely different from what the person was doing.

“…. I wouldn’t be at work.”

“….Would have retired years ago.”

“… Would ride off into the sunset.”

For me, the world needs you to do what you love. Chance won’t wait for you. It’s one of my favourite sayings. If you let everything pass you by, you’ll never know how beautiful life can be. So many of us are caught up in the waiting game – procrastination and what ifs. I’m one of those people who doesn’t like to waste time. I can’t stand being early (or late), nor can I stand things that take too long – queues, tasks, traffic! I have a short attention span and I love the thrill of the chase. Opportunities are everywhere and the more I look and the more open I am, the more opportunities I find.

We all have a choice and whatever that is, it needs to be made right now. I can’t look back at my day and wonder what if. Life can be difficult and unpredictable and it’s hard to know whether or not you’re doing the right thing. You want a life that you love, not tolerate. And stress can make that seem impossible. For so many people, they hang around in a job they loathe purely for the money – until they find something bigger and better that comes along. And then familiarity kicks in and it’s a safety net. And yet they’re still unhappy, and waiting, and they’re not pushing for change. I’m all for dreaming of the perfect job – for the perfect moment – but the thing is, how do you what’s perfect or not if you don’t take that risk. Your current job could be your dream job and you just don’t know it yet.

Here at Messenger HQ, we spend our Friday afternoon discussing our favourite and least favourite moment of the week (it can be work related or personal). And the funny thing is, none of us can remember what we talked about last week – and today is only Monday!

Change happens and it happens quickly. Don’t waste your time thinking about yesterday (or Friday for that matter). Live in the moment and love what you do. I want my team to wake up each morning and want to come to work. I want them to feel that their contributions are important – that they can initiate change – that they have a choice. If anyone has a new idea or better way of doing something, then we welcome it with open arms – even if there’s no blueprint for it yet. Sometimes you need to jump and then grown your wings.

Change all the rules.

Change your life.

Chase your dream.

Or take a closer look around and maybe your dream is right where you are.

xx Lisa

Posted on 21st March 2012 by lmessenger in Entrepreneurship, marketing

The weather over the last few weeks has been bizarre – it is sunny and gorgeous one minute and then raining ridiculous amounts the next.

My regular running routine is interrupted, I dress for winter and am stifling hot all day.

But as I was ranting with my team, it got me thinking about how easily we adapt – going to a spin class instead of a run, keeping an umbrella in the office (and now we’ve all got jackets here). It’s got me thinking about other changes, especially with the release of the new iPad. Technology is forever evolving and we are continuously adapting to newer, more advanced gadgets on the market. There is always going to be some brand new model that everyone will be rushing out to buy – a new social media platform that we’re all dying to try – and just as we start to fall in love (or get used to) something, there’ll be a faster, more improved, smarter, visually and physically better option.

We have come a long way from the days when mobile phones had no colour screen (except for my Dad :-) ), and texting was used with buttons that had 3 letters to each key. I say this as I’m looking across the room at everyone’s iPhones! Actually, I can’t remember life without them!

So what’s the verdict on change? For me, I love a good challenge. I get bored quite easily and I have a short attention span. Technology is exciting and let’s face it – inevitable. It’s like social media. Once upon a time there was nada! Then there was MySpace. Then Facebook. And now whatever new platform is launching as we speak. It’s exciting! It gives us another opportunity to engage with our customers, our friends and to join other networks. Sure, it’s a pain to start learning the new nuts and bolts. Actually, I find the new timeline on Facebook quite frustrating! But in the long run, there’s so many conversations happening out there and technology (oh and social media) is giving us this ability to tap in and get across it all.

We can learn. Inspire. Keep inspired. Listen. Communicate. Adapt. And let’s face it, the more we’re on Twitter, the easier it gets

xx L